Diploma in Business Support (NFQ Level 5)

start date: 28 April 2015

Ireland has become an increasingly popular educational centre for international students. Over 100,000 people come to Ireland annually to undertake various programmes. Dublin is one of Europe's most exciting and vibrant capital cities and has one of the youngest populations in the world. It is rich in cultural, historical and musical attractions and has excellent shopping, eating and leisure facilities.

Fitzwilliam Institute International's sister company has been providing computer training programmes for over fifteen years. Our practical, interactive workshop based approach in which participation is encouraged, continues to yield successful results for our students. Over 1000 students attended courses at Fitzwilliam Institute International and its sister companies last year.


Course Content

The Diploma in Business Administration runs for forty weeks from starting date to graduation. Fourteen weeks are spent studying Business Administration and fourteen weeks general computer skills. The remaining twelve weeks are given over to examination and project preparation. All preparation for examinations and projects is carried out in the training room.

Course Breakdown

Definitions, decision making, forecasting and planning, objective setting, organisation structures and cultures, the social and economic impact of business and other organisations. Systems theory. Motivation.

Business Administration

Describe the organisation, Describe legislation within the business environment, Meet organisational requirements

Office workers and their jobs, Organisation charts, Policies and procedures Customer service policies, Organisation departments, Organisation charts I, Organisation charts II, Clarifying instructions

Health & safety induction, Health & safety scenario, Waste management and recycling, Health & safety procedures, First aid, Staff handbooks, Codes of behaviour, Contracts of employment

Waste management and recycling in an office environment, Preventing accidents, Job description, Data Protection Act crossword, Copyright True/False quiz, Health and safety word search

Communication ñ verbal and non verbal, Poor communication, Different working relationships, Body language, Learning Style

Communication, Information technology, Problem solving, Improving own learning and performance, Working with others

Priorities, Managing workloads, Planning meetings, Managing time , Distractions, Glossary of meeting words, Meeting tasks

Paper documents and house style, Communication equipment, Record keeping, Information management, Filing ,Financial transactions, Stock control, Stock, Petty cash

Letter writing, Paper documents, Templates and house style, Communicating information, Telephone message taking, Note taking, Electronic filing, Alphabetical filing, Numerical filing, Subject filing, Filing word search, Business transactions, Business transactions crossword, Consumables, Expenses, Letters for typing up, Expenses

SWOT analysis

I.T. Skills

Seven modules are covered in this section with the main emphasis being on the development of skills in the following areas: Basic Concepts of Information Technology; Data storage, log on / off, installing software, saving to floppy disk, using e-mail, search engines, my computer directories, backup of data, system utilities.
Using the Computer and Managing Files: File and folder management, creating sub folders, moving files, deleting files, printing files, understanding your computer specification, help functions, search functions.
Word Processing: Open and save word documents, selecting text, creating tables, formatting, alignment of text, bullets and numbering, borders and shading, tables, cells and columns, merge fields, indenting, headers and line width, printing from a word processor.
Spreadsheets: Creating, formatting and saving spreadsheets, titles, cells and columns, formulas, calculus and sorting, handling worksheets, charts and forecasts, functions in spreadsheet operation, printing spreadsheets.
Database: Creating databases and tables, queries, reports and forms, entering and modifying records in a table, creating relationships in databases, exporting and importing data, printing from a database.
Presentation: Slides, structuring and formatting slideshows, insertion of text, colour and images, header and footer in slides, behaviour of slide text, charts in slides.
Information and Communication: Web browsing, search engines, keywords, Url's, search refinements, composing messages for e-mail, BCC and CC in e-mail, managing address books, attaching files.

Course Project

A practical Course Project based on a real world brief involving E-Commerce and I.T. Skills is submitted by course participants in week forty.

Methods of Training

Workshops, discussions, projects, case studies, hands-on computer training, etc.


The Fitzwilliam Institute International maintains a panel of qualified and motivated lecturers who work as a team monitoring each student's progress.

Who Should Apply

Anyone who wishes to develop their Business Administration skills, Selection is based on educational background, etc.


Successful students are awarded the Institute of City and Guildís, Diploma in Business Administration at Distinction, Credit or Pass level. The Diploma is awarded on the basis of project performance, examination results, attitude, attendance and timekeeping.

City and Guilds is a world leader in vocational education.

City and Guilds operates in over 80 countries and have over 130 years of experience in designing qualifications and providing learners with real-life, practical skills needed to succeed in the modern workplace.

City and Guilds works with governments to develop skills solutions and embed qualifications into the national education system and curriculum. Qualifications are widely accepted by employers around the world as the benchmark for excellence and help to create a mobile and flexible workforce suitably qualified to succeed even in today's challenging economic climate.

Over the last 20 years alone, more than 20 million learners received a City & Guilds certificate from over 10,000 approved training organisations around the world.

City and Guilds International Limited is a company (Reg. No. 1894671) and a charity (Reg. No. 312832) registered in the United Kingdom whose registered office is at 1 Giltspur Street London EC1A 9DD.

next start date: 28th April 2015 (Tuesday)

The fee for the course is €5,000.

Fees are payable on acceptance by Fitzwilliam Institute International Ltd. All fees must be paid direct to Fitzwilliam Institute International Ltd by bank draft. Fees should not be paid in any other way, or through any other channel. Fees less the administration fee of €150, are refundable if a non EU National fails to obtain a visa or if the course is cancelled by Fitzwilliam Institute International. Please note that fees are not refundable if a student, once on the course, fails to obtain a visa extension, while in Ireland. Tuition is given over five days during each of the training weeks. Training may be given in the morning or afternoon.

Year on year, we have the pleasure of training students from top Ireland and international companies. See where our most recent students come from and find out what they have to say.